Who we are
The website yourdentist.ge belongs to Your Dentist LLC (შ.პ.ს. „იორ დენთისთ“), identification code 445676876. We are responsible for processing your data and comply with the Law of Georgia "On Personal Data Protection" (the Law).
- Address: 3 Lech and Maria Kaczynski St (north wing), Batumi
- Phone: +995 558 531 166
- Email: [email protected]
What data we collect and why
| Purpose | Data | Legal basis (article of the Law) | Retention period |
|---|---|---|---|
| Appointment booking and callback | name, phone or Telegram username, preferred contact method, selected service, comment | preparing an agreement at your request (Art. 5(1)(b)); health data in the comment: your written consent (Art. 6) | 12 months from the request, if you did not become our patient |
| Contacting management: thanks, suggestion, complaint | name, contact for reply (phone, Telegram or Instagram username, email), subject, text, attached files | your consent (Art. 5(1)(a), Art. 6) and our legitimate interest in service quality (Art. 5(1)(i)) | 3 years |
| Visit statistics (Google Analytics 4) | cookie identifier, pages, referral source and UTM tags, device, browser, approximate location, button clicks | your consent in the cookie banner (Art. 5(1)(a)) | 14 months |
| Website operation and security | IP address, technical request data | our legitimate interest in security (Art. 5(1)(i)) | according to the hosting provider's rules, usually up to 30 days |
| Advertising on Instagram and Facebook (Meta Pixel) | cookie identifier, pages viewed, form submission (without name or phone) | your consent in the cookie banner (Art. 5(1)(a)) | 3 months |
Providing data is optional. Without a name and phone number we cannot contact you, but you can always call us yourself. Please do not include unnecessary health details in the forms: the doctor will ask about everything needed at the appointment.
If you become our patient, your data will be transferred to your medical record and kept according to Georgia's rules on medical records and your agreement with the clinic.
We do not make automated decisions about you and do not send marketing emails, messages or calls (Art. 12).
Children
A child under 16 is booked by a parent or guardian, who fills in the form and gives consent (Art. 7).
Who we share data with
We do not sell data. Access is limited to clinic staff who need it for their work and to services that process data on our behalf:
| Service | Purpose | Company location |
|---|---|---|
| Cloudflare, Inc. | website hosting and security | USA, servers in many countries |
| Telegram | form requests and messages arrive in the clinic's private chats | UAE, servers in many countries |
| Google LLC (Google Analytics, Gmail) | visit statistics, email correspondence | USA |
| Meta Platforms Ireland Ltd. | advertising on Instagram and Facebook | Ireland, data may be transferred to the USA |
If you message us on WhatsApp or Telegram directly, those services process data under their own rules. Data may be disclosed to public authorities only in cases expressly provided for by law.
Data transfers outside Georgia
The services in section 4 store data outside Georgia, including in countries that are not on the official list of countries with adequate data protection (for example, the USA and the UAE). The level of protection in such countries may be lower than in Georgia, and the data may be accessible to their public authorities. We transfer data there only with your written consent after this warning (Art. 37(2) of the Law). For statistics, this consent is your choice in the cookie banner; for forms, it is the consent checkbox. The services have their own data processing agreements in place.
How we protect data
The website uses the secure HTTPS protocol. Only designated staff have access to requests and to the Telegram chats where they arrive, and the accounts are protected with two-factor authentication. Once a month we delete requests older than 12 months. When the retention period ends, data is deleted. We will report any data breach to the State Audit Office within 72 hours and, if there is a serious risk, to you as well.
Your rights
You can, free of charge:
- find out what data about you we process and get a copy of it (Art. 13–14);
- correct or complete your data (Art. 15);
- request that processing stop or that your data be deleted (Art. 16);
- request that your data be blocked (Art. 17);
- receive your data in a machine-readable format (Art. 18);
- withdraw your consent at any time without giving reasons (Art. 20). This does not affect the lawfulness of processing before withdrawal.
Write directly to our data protection officer, Shorena Gelashvili:
We will reply within 10 working days, and fulfill a blocking request within 3 working days. If we need more time, we will let you know and extend the deadline by no more than 10 working days. If you believe your rights have been violated, you can file a complaint with the State Audit Office of Georgia or with a court.
Cookie
Which cookies the website uses and how to turn them off is described in the Cookie Policy.
Changes
We update this policy when our services or the law change. The current version is always on this page. The policy is published in Georgian, Russian and English; in case of discrepancy, the Georgian version prevails.